Since 1938, TASCO Message Centers has provided businesses and medical practices with personalized customer service and messaging. Our small business answering service in Virginia, and beyond, offers tailored services for companies of all sizes and budgets.

Small Business Answering Service in Virginia

Our answering service provides 24/7 phone coverage. For medical offices, our services include appointment setting, emergency communication and as well as dispatch to hospice care services. Other small businesses use our professional answering and messaging services. Our live, trained answering staff is an extension of your business, representing it in the highest regard.

The Importance of an Answering Service for Your Business

Since our staff is ready to answer calls 24 hours a day, it leaves more time to focus on the other aspects of running your business, without the distraction of a ringing phone. All of your calls will be answered, even on holidays, increasing your client reach by extending the business hours.

Did you know that more than 50% of people hang up when their call goes to voicemail? A live answering service allows you to receive calls that would otherwise be lost to a computerized voicemail. Plus, our trained staff knows your business, giving clients a sense of all that your business has to offer. When people engage with a human, rather than with an automated system, they feel more important. Your business is taking time to speak to them individually rather than leaving them to a robot. Plus, an answering service saves your business money by eliminating the need to hire a full-time employee.

Professional First Impressions are Essential

A good first impression is important. It very well could be the deciding factor whether a potential customer or patient will use your services or decide to look elsewhere. People can develop a snap judgment of any business within mere seconds. When a friendly and trained professional answers a phone call, your potential client will feel satisfied with the business. If the first interaction with a client goes well, they are more likely to continue supporting the business.

Some customers judge a business based on the tone of voice, greeting, helpfulness, confidence, credibility, and responsiveness of that first phone call. Our experienced agents focus on pleasing your repeat and potential clients with individualized and polished information. An answering service will not leave the customer on hold, discouraging them from supporting your business.

Find out more about our small business answering service in Virginia, North Carolina, Baltimore, and beyond by contacting us today!