“You Didn’t Answer Your Phone……so I called the next guy on my list.” How many times has THAT happened? Face it, you’re busy. You’re out of the office, in meetings, supervising a work crew or already on your phone. When a call comes in, maybe you can answer, maybe you can’t. That’s why you need to consider using an answering service in Raleigh NC.
Customer Experience is King
Customers expect someone to answer the phone when they call. Existing customers expect the phone to be answered by someone who knows them, knows what they do with your company and can quickly answer questions. New customers expect someone to answer the phone who can provide answers to their questions or direct them to someone who has the answers. If that doesn’t happen, you’re losing the customer experience battle.
The reality is that three out of four callers won’t leave a message. That’s how many people think a voicemail won’t be returned.
Another consideration is: if not you, who is answering your calls? If you can afford a receptionist, that’s great. But keep in mind you’ll need a professional, someone who has the experience to be the first contact new and existing customers have with your company. That’s not an entry-level, minimum wage position.
Current and new customers aren’t the only calls you might miss. Your suppliers need to be able to reach you quickly to update you on shipments or supply chain problems.
Only you can determine how many calls you’re missing and at what cost.
TASCO Message Centers – Custom Answering Services in Raleigh NC
You can avoid all the problems associated with missed calls by making a call yourself, to TASCO Message Centers. TASCO has been providing basic and customized answering services in Raleigh NC since 1938. TASCO offers a professional staff of well-trained operators. They answer and route your calls professionally. And that makes you and your company look good to all your clients.
TASCO has worked with small, independent contractors and large construction companies throughout the Triangle. We provide a wide variety of services, from 24 hour live answering to wireless messaging. TASCO’s services can be customized to fit your needs. Learn more, contact us today.