Whether it’s missed calls or high recruitment costs, sometimes it’s hard to provide quality service to inbound calls.
There may be a surge of call volume, resulting in missed calls and lost patients.
Perhaps there’s not enough in the budget to hire enough professional staff to work day and night shifts.
No matter your situation, a medical answering service would greatly help.
Why You Need a Medical Answering Service
Availability Becomes a 24/7 Service without the Costs
Medical answering services allow for the calls of your patients to be answered at any time. Day or night, no matter the season or time of year. This cuts the costs of hiring additional service staff to work around the clock.
No Longer Miss Calls or Appointments
Missed calls can hurt your business in more ways than one. Prospective patients call to make appointments, current patients call to request prescriptions, ask questions, and make follow-up appointments.
If they can’t get through to a staff member due to high call volume, not only do you risk losing that patient, but you may also receive a negative review for patient calling services.
Having a medical answering service removes the risks of missed calls altogether. Patient calls will be answered, and you’ll see a surge of scheduled appointments and perhaps an improvement in your business’s own efficiency and workflow.
Customize Your Calls
A medical answering service is designed with you and your patients in mind. Schedule appointments, answer questions and provide or direct to the appropriate service or department as the individual needs.
Patients can verify their medical information and answer certain questions tailored specially for them depending on their circumstances. You are in control of what and how medical answering services provide patient care over the phone.
The Top Answering Service for Medical Offices
If you’re looking for a quality medical answering service that can also do more than take patient calls, contact TASCO Message Centers.
TASCO has delivered business and medical practices message answering and communication services for over 80 years. The size of the business doesn’t matter. Big or small, TASCO has always been dedicated to meeting the unique needs of each individual.
TASCO is an all-round answering service with features such as:
- 24/7 availability
- Ability to make appointments
- Emergency communication
- Dispatch to hospice care services by our trained staff
This is only some of what we can do.
So, if you’re unsure if there’s an answering service that fits your needs, or if you think you may want to use an answering service beyond patient care, contact TASCO.
We provide medical and business practices with everything for their communication needs, so that they may stay connected with their patients and customers.