In today’s competitive world, you can’t afford to lose a customer because you can’t answer a phone call. That missed call can mean a missed opportunity to gain additional business. However, you don’t have to continue to lose those leads. The easiest solution is to add an answering service for your business. Doing so will bring about many benefits, some that you may not even be aware of.
An Answering Service Can Do So Much For Your Business
You will find that using an answering service will not only help you retain current customers, but also attract new ones. Whether someone is a repeat customer or new, they will expect to receive good service. Failure to answer phone calls gives the impression of bad customer service. Fortunately, it is easy to avoid.
When you miss a call from a customer, it makes them feel like they aren’t valued by your company. In fact, 85% of customers will make it a point not to call back. As a result, they will usually take their business elsewhere. Consequently, it is essential to use a professional answering service. Otherwise the likelihood of a customer calling you back, because their first call was missed, is slim.
There are several more compelling reasons why an answering service is a must-have for any business. One of them is that you can provide the representative a framework to follow when talking to customers. By hitting all the important points that your customers need, collecting leads will be easier. Additionally, customers will be fully informed as to what you can do for them and how it will benefit them.
If your business receives phone calls from customers who want to make a purchase, an answering service can help you increase your sales. Since customers expect to be able to make their purchases when it is convenient for them, your business needs to be available at all times. You will probably find that weekends and evenings are a popular time for customers to call to make purchases. Unfortunately, your business may not be open 24/7 to take these calls. But, with an answering service, orders can be taken at anytime.
Since 1938, TASCO has provided businesses with message center answering services and communication services that meet the specific needs of each individual client. To learn more about our live phone answer service in Virginia and beyond, click here.
